Return process info

Do you have an account?

  1. Complete the return process for exchange or refund online by logging in to your account and clicking on "My orders".
  2. Click on the "Return" button next to your order number, and follow the instructions to start the wizard.
Only refund requests are possible at the moment.

Do you have not an account?

  1. If you do not have an account on our site click on "Track your order" in the footer.
  2. Enter your order code and your ZIP code, then click on "Order Refund", "Refund", select why you are returning items to us and finally click on "Proceed with refund".
At the end of the procedure remember to print the return form that summarizes your data and information about the items you have decided to return and enter it in the package.