Our online store accepts payments by PayPal and Stripe (credit cards). You can choose one of these payment methods after the checkout.
At no time we will be able to accept cash payments, either directly or sent by post.
Please note: This online shop operates from the European Union and all transactions are ultimately made in Euro (unless otherwise displayed). If you are paying using a different currency, the currency conversion will be based on the exchange rate of the day of the purchase. There is no extra cost for currency conversion.
PayPal permits any company or individual consumer who has an email address to send and receive payments in a safe, secure manner. Clicking the "Pay with Paypal" link will bring you to PayPal's secure website. Once there, if you already have a PayPal account, you can simply proceed to authorise your payment.
If you do not have a PayPal account, you can register for free and securely enter your credit card information (prepaid cards are also accepted). You will then be able to send order payments to with the simple click of your mouse.
You can also use your current bank account to apply funds to your PayPal account, from which you can subsequently make payments.
The use of PayPal as an online payment tool is free.
On Umbro Italia you can securely pay by Stripe (VISA, Mastercard, Maestro).
The payment occurs over a secure server (SSL) with a 128-bit encryption key. Over this secure system, your credit card information is sent directly to the applicable banking authority over a secured, encrypted connection.
No individual within Umbro Italia or over the Internet will have access to your credit card information during and after the moment of purchase.
Your transaction will appear on your bank statement with the description NEWAGE SPA. The total amount of your order will be reserved immediately on your credit card and afterwards debited on your account.
To ensure you a secure payment transaction, our Payment Department might get in touch with you requesting further information before processing your order. This can influence the delivery time of your order.
On Umbro Italia you do not have the option to pay for your purchases using a national Bank Transfer by now. Please check out our secure payment methods in the previous tabs.
Skrill is one of Europe's largest online payment systems and among the world's leading eWallet providers with over 12 million account holders. The simple eWallet enables any customer to make online payments conveniently and securely without revealing personal financial data. If you don't have a Skrill account yet, please sign up via www.skrill.com or simply select this payment method on the checkout page, create a password and your new account will be registered automatically when the payment is complete.
You can ask for a refund after 14 days your order has been delivered. If you wish to send your order back, we remind you that the shipping costs to return the items to our warehouse is solely payable by us. You will receive your refund after the warehouse has received your parcel and carried out the quality check of the returned items. Underwear and socks can't be returned due to hygiene reasons.
You will receive your refund after the warehouse has received your parcel and carried out the quality check of the returned items.
We can only refund your order on the same payment method you have used to complete your order. If you ask for specific reasons to receive the refund on a different payment method any additional costs will be up to you.
Please remember that your return will be evaluated by our Quality Check Team. We will issue your refund only after this evaluation. Our aim is to make sure that you are always satisfied with your purchases on Umbro Italia Online Store. Please bear in mind that it can take up to 14 days for our warehouse to confirm and process your return. We remind you as well that for orders paid by credit card, it can take up to 4 weeks for the refund to appear on your current account with the description NEWAGE SPA.
For any issues with the product received, please contact our Customer Experience Team: we will be glad to offer you an appropriate solution. Write us an e-mail at firstname.lastname@example.org
If you change your mind, you can return your items within 14 days of delivery. We remind you that your return will be evaluated by our Quality Check Team, so it can take up to 14 days to receive your refund once the items will be come back to our warehouse.
Returned products must be unworn, unwashed and unaltered, they must have all the original labels attached and be in their original packaging.
You must complete the online Return Process to register your return on our system (see section "How to return" for more details).
Please bear in mind that it can take up to 14 days for our warehouse to accept and process your return.
Please note: Some products are only available in one size/color/length, and cannot be changed. You wish to order a model other than the one purchased, you will need to request a refund and place a new order.
If you wish to send your order back, we remind you that the shipping costs to return the items to our warehouse is solely payable by us. We suggest you to choose a trackable service, so that it is possible to track your parcel until delivery, and to keep the return receipt to allow further checkings, if needed.
In order to ensure prompt and timely delivery to our valued customers, Umbro Italia Online Store cooperates with the best express delivery services available. Delivery services are selected according to the destination of your shipment, as well as the type of the product(s) being shipped. Below is the list of Countries our online store ships to:
- Czech Republic
The final cost of the shipment will be listed in your Shopping Cart before the payment and will be added to the total amount of your order on the Checkout screen.
The total amount will be charged to you upon your confirmation of payment.
No additional amount should be paid to the courier at the moment of delivery.
Please note that the below are starting estimates and can raise depending on final weight of parcel.
The exact amount will be displayed at the checkout before you pay.
Orders are processed from 9 am to 5 pm GMT, Monday to Friday. Orders placed after 5 pm. on Friday will be processed the following Monday.
Please be aware that first-time buyers may encounter processing delays due to necessary identity and information clarification.
In order to review and verify the information related to your order, please log in into your account on our online store and click on My Orders, then just click on your order number to view its details.
In order to follow the initial progress of your order through our system, you can view its "Status" beside each order code in the section "My Orders". Once the package has been sent, you will receive the tracking number. You can enter this number on the courier's homepage to track the real-time shipping status of your order from the initial shipment until its delivery.
In general, shipments in Italy are delivered within 72 hours from the time of sending. The items will be shipped within 3 days on receipt of the payment confirmation.
Shipments to the rest of the European Union take approximately 10 days. NewAge assumes no responsibility for the delay in delivery of any product.
There are no additional custom fees or duties on products shipped to countries within the European Union. Customers will not have to pay anything extra on receipt of their products.
umbroitalia.it is the one and only official online store where you can purchase your favorite Umbro Italia products and receive them directly at home!
Browse our online catalogue to see all the features of our products and place your orders in a few steps: our team will deliver your order directly to the shipping address provided.
Umbro Italia Online Store has entrusted the management of our online sales, operations, technology and Customer Experience to Zerogrey, worldwide leader in providing e-commerce services and solutions of the highest quality for leading international companies.
Placing an order on Umbro Italia is quick and easy!
If the product you wish to buy is displayed on our online catalogue, just select the information requested in the product page and click on "Purchase"; if you have already registered an account on our online store, you will be redirected to the checkout page and guided through the whole purchase procedure. If you are a new user, you will be asked to insert some basic information for the creation of your account, and you will be then able to complete your purchase following our guided procedure.
After placing your order on Umbro Italia, you will have the possibility to see all its details by logging in into your account, clicking on "My orders". From your account, you will see the date, the content, the amount and the delivery address of your order, and of course your order status. You will also have the possibility to contact our Customer Experience Team by clicking on the "Ask now" button next to your order, and make the Return procedure within 30 days of delivery of your order.
All the intellectual property rights linked to the use of Umbro Brand and to the Online Shop (including all contents) are an integral part of NewAge and/or the licensor Iconix Luxembourg Holdings slr. No contents of the Online Shop can be reproduced in whole or in part, transferred using electronic or conventional means, modified or used for any purpose whatsoever without the prior written consent of NewAge.
Our Customer Service is at your complete disposal for any questions or concerns. Fill in the form or send us an e-mail at email@example.com.